We have tested version 1.0.7 of the Bemyeyes application with a very satisfactory result.
First of all, the most valuable thing about this solution is the creation of a wide network of volunteers who can cooperatively attend the requests of users with reduced or no vision at the time of identifying certain objects and situations of their daily life.
This identification is made possible through the establishment of a video call in which the user can show through the camera on the back of his terminal the objects or situations that he wishes to clarify. The volunteer, whose camera is not activated or displayed at any time, establishes voice communication to indicate to the person with visual impairment the objects displayed on the screen or to give instructions for the terminal to move and thus be able to identify better the scene.
One of the most remarkable features of the application is its simplicity. The simplicity is evident from the first moment in which a menu of 2 options asks how we want to make use of the application: as a volunteer, or as a blind person.
The application after its execution for the first time shows a tutorial that allows you to configure the basic options for the correct use.
The basic options are fundamentally the selection of the mode of use between volunteer or person with reduced or no vision, the languages that the person dominates for good oral communication when making use of the application, and some basic user profile data
The main attraction of this solution lies in the high number of registered volunteers, which at the moment are around 600,000 volunteers throughout the world.
The large number of volunteers means that after installing the application hours can pass, even some day until a new volunteer receives their first call.
An important fact that must be configured once the person has registered as a volunteer are the languages that are mastered to be able to meet a request with fluency.
At a technical level, the application does not present difficulties as long as there is a good internet connection that allows the establishment of the video call.
The quality of the call once established, in all the tests carried out with both Wi-Fi and 3G and 4G connection is suitable to perform the identification of the different objects and situations.
The video quality is also affected by the camera that incorporates the terminal of each user, but it is more than acceptable for the identification of objects with any terminal of medium-low range.
Mode for persons with reduced or no vision
In this mode the user with reduced or no vision can press the call button to start a video call with a volunteer chosen by the application.
It is important to note that the volunteer is chosen at random from those registered who speak the same language. In the case in which the volunteer chosen by the application does not accept to answer the call, this call is sent to another volunteer in the course of a few seconds.
The application is correctly labeled for use with screen readers in Android and IOS, which together with the simplicity of its menus makes it a very usable application for people with reduced or no vision.
In the case of users with reduced vision, although we detected a small failure in the passage of screens when the user used a large font size, we reported this to the developer and immediately committed to the problem by launching an updated version that solved it.
The use with the new version for people with reduced vision who use large font sizes and with high contrast is also very simple and intuitive.
In both cases, the application, having a number of volunteers 12 times greater than that of people with reduced or no vision, allows calls made by a user to be answered in the vast majority of cases.
Frequently asked questions
The main problem that we appreciate in this section is that it redirects you to a section on a website where the answer to these frequently asked questions is only available in English.
This option allows you to communicate with the developer to report failures or communicate other types of information, it is important to emphasize that this communication must be done in English
This section contains a very basic personal data field consisting of name, surname, user's email and password if desired.
This option is one of the most important for the proper functioning of the call attention process since it allows the configuration of the main language and other languages that the user or the volunteer master to establish voice communication.
Community and Social media
This section includes the data referring to social networks and websites where users can connect and evaluate the application.
- The simplicity of use to reduce everything to 1 unique functionality: make call or answer call.
- The huge network of volunteers and users generated.
- The altruistic spirit with which it has been developed and with which the application is used and promoted.
Points of improvement
- To continue working on dissemination so that a greater number of users benefit from the use of the application.