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Telephone for the elderly Facitel FS22

Facitel Fs22 phone picture
Overall rating:
  • 4/5
Smartphone and Tablet
Related reviews:
  • Product packaging
  • Product packaging
  • Box contents
  • closed front view
  • open front view
  • keyboard detail
  • button on flashlight
  • Rear view SOS button and camera
  • rear rear view SIM and SD
  • Menu
  • Charging base

We analyze the application Telephone for the elderly Facitel FS22

Video review

What does it consist of:

What does it consist of

The FS22 phone from the Spanish brand Facitel is a model designed for the elderly that tries to combine simple use with a series of utilities for this niche of the public, such as the emergency button, the charging station, the folding screen or the FM radio. among other.

Weight and measurements

Weight: 90 gr

Dimensions: 102 x 51 x 19,5 mm

Forms of Acquisition:

Forms of acquisition

The phone can be purchased in many specialized and general stores and can also be purchased through various online stores. The following link shows a comparator with links to different online stores and their sale price:

The final sale price ranges from € 31 to € 33 depending on the distributor.

Warranty and support

Through the following telephone and email you can contact the support service:

PHONE: 902020251



The warranty for the product is 2 years.

Technical verification:

September 2019

We have tested the FS22 terminal from the Facitel brand and we have found many interesting points designed for the elderly.

Buttons and physical appearance

First of all, its design stands out with a manageable size that has a folding screen and a robust construction. The phone is available in red or black colors.

The screen on its front cover has 2 indicator lights for calls and battery level warning.

The keyboard has large, clearly defined, high-contrast function keys, although there is no great separation between them.

There are side volume control keys which we value very positively compared to other models. Additionally, it has a dedicated key to enable the very high volume that raises the ringtone by 25dB. There are also M1 and M2 keys for memorizing frequent numbers.

Menu and texts

In the menus, the font size is large and has a good contrast.

The menus are presented in a list format with all the options displayed. Due to the large font size, it is necessary to wait for the text to scroll horizontally on the screen to read all the content. This format is successful as it avoids getting lost in more complex submenus.

SOS button

The phone has an SOS button to communicate emergencies that sends an emergency call and message to the previously selected contacts.

After pressing it, an emergency tone is activated through the loudspeaker, but the calls take time to progress therefore it can generate some uncertainty in the user.

Additionally you can configure low battery SMS notification to selected contacts.

Calls and SMS

The volume of the calls can be controlled in real time from the side button and even increased by 25 dB from the dedicated button that includes the keyboard. This maximum volume being quite high.

The phone allows you to include up to 8 photo contacts in such a way that by pressing the down key of the cursor you can see a photo of the contact associated with each number to perform a speed dial.

The phone has a loudspeaker for hands-free use.

Sending SMS messages is a simple procedure.

One of the points for improvement that we have seen is the time it takes for calls to progress since a dialing occurs since it is much higher than other phones that we have tested. 


The camera that incorporates the terminal is low resolution, but it is enough to take basic photos or use the magnifying glass functionality.


The manual included in the product box is small and does not include all the possible functionalities, in addition, the product website does not include any version in digital format that provides more information.

FM radio and audio playback

The FM radio does not have a Jack output for the use of headphones so it can only be heard with a speaker or through Bluetooth or USB headphones.

The FM radio incorporated in this phone does not have a high quality of sound and tuning, possibly due to not making use of the Jack connection headphones as an antenna as in the case of other models.

The phone has functionality for recording and storing audio using the microphone.

Charging base

The product includes a charging base that fits well. The phone has a light signal and a charging confirmation sound to make sure that it is correctly placed on the base.


The battery capacity is 800 mAh that provide a range of 160 hours in standby or 5,5 hours on call.

Additional storage

There is the possibility of including additional storage via SD card. This is necessary for video recording or Mp3 audio storage.


It does not have connectivity via WiFi or mobile data.

It incorporates Bluetooth for, among other things, the connection of wireless headphones for the use of radio or audio playback.

Flashlight, alarm, calendar, alarm and magnifying glass

It has a magnifying glass of up to 4 increases through the camera.

The phone incorporates a flashlight that is activated by a side switch.

The phone includes in its menu under the "organizer" icon functionalities such as the calendar, alarm and easy-to-use calculator.


As a novelty compared to other terminals, this has a voice reading of the numbers and an auditory charge indicator.

Menus and keys feature large letters and symbols with good contrast.         

The terminal is compliant with the HAC-M4 / T standard.


The Facitel FS22 is an affordable mobile phone that incorporates most of the desirable features in a senior phone. It is a telephone, in general terms, easy to use and adapted to those common vision or hearing difficulties in the elderly.


  • It includes the basic elements in a telephone for the elderly: SOS button, charging base, memory keys, large and high-contrast keys ...
  • The volume is high and has a dedicated key to increase it to the maximum
  • Another series of facilities such as menus in list format or voice reading of numbers when pressing

Improvement points

  • Jack connector missing for the use of headphones with the radio
  • Calls even after emergency keystroke take a long time to progress
  • Design and manufacturing: 3 5 on.
    This section refers to the physical aspects and details of the manufacturing of the technological product
  • User experience: 4 5 on.
    This criterion is linked to the user's assessment when relating to the technical product or application.
  • Technical benefits: 4 5 on.
    Description of the quality of the technical specifications of the technological solution
  • Accessibility: 5 5 on.
    It is the degree to which people can use or access a product, technological solution or service, regardless of their technical, cognitive or physical abilities

Social valuation:

This terminal has been tested in a workshop in which a group of older people were able to interact with it and contribute their opinions, which are reflected below. 

  • The charging base is very good to always leave it in the same place, for example on the bedside table. 
  • Most of the keys are well identified and large. 
  • It was easy to enter a new contact and search for it in the phonebook. 
  • It is complex to identify the key with which we take a photograph. Actually, it is with the up arrow, but it is misidentified. 
  • The option to turn up the volume to the maximum is well identified and the participants find it very well. 
  • It would be useful to offer a service for the configuration of the reception number, contacts, etc. and that there were volunteers or staff who could support in these tasks since there is a part that must be configured by the caregiver. 
  • The phone is slow sending messages.
  • The 3-letter-per-button writing mode is not as intuitive as in touch-enabled mobiles, where each letter is differentiated, but doing this with a physical button keyboard would make the phone very large. 
  • The volume button is easy to identify. 
  • The radio is difficult to turn off, the identification of symbols is confusing.  
  • The hinged lid is useful because it prevents involuntary pulsations. 
  • The flashlight is useful for tasks like picking the lock or going to the bathroom at night. It is simple to turn off and on.
  • Impact and utility: 4 5 on.
    Describes to what extent the functionalities of the product are useful and impact on improving the life of the user
  • Usability and accessibility: 3 5 on.
    Possibility of the device to be used, understood and taken advantage of under equal conditions for anyone
  • Design and ergonomics: 4 5 on.
    Assessment of how the design of the technological solution adapts to the person to achieve greater comfort and efficiency when using it
  • Ease of Acquisition: 4 5 on.
    It refers to the possibilities of accessing and acquiring a technological solution by the user.

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